Remote Support Solutions
Using Active Computers remote support solutions can soon have you, or your staff, back running again without the need to wait for an engineer to arrive.
Our remote support service allows us to be connected to a client's PC within a few minutes, securely. This gives us the ability to see what a user is doing wrong, error messages that have appeared on screen or to simply to show a user how to complete a task. The remote support service isn't just about fixing a problem - it can also be used to educate a user.
The technician dealing with your case will issue a unique PIN code which you should type into the box and press connect.
Note:- This is a one time use connection, future connections will require a new one-time-use pin - we can only connect with your express authorisation.
Connecting in confidence - "Our remote support solution is the secure and affordable way to remotely deliver technical assistance to customers and employees anywhere in the world..."
Active Computers Ltd will never telephone you to instigate a remote session. We will always request that you call us prior to commencing the service.
If you are unsure of the identity of the caller, please do not authorise any remote connections to your device(s) from any caller claiming to be Active Computers Ltd or ACTIVE COMP.