Customer Inquiry Form

Please enter your contact details and a short message below and I will try to answer your query as soon as possible.

How can you contact us?

by e-mail

support by telephone

01939 550040 (9am - 5pm week days)

bookings by telephone

01939 550040 (9am - 5.30pm weekdays, 10am to 2pm Saturday)

Please note that calls to the Contact Centre may be monitored or recorded.

by post

Active Computers UK Limited
1-4 The Granary
Trench Farm
Tilley Green
Wem, Shrewsbury
Shropshire, SY4 5PJ

office opening times

Monday to Friday 9am to 5.30pm
Open Saturday's 10am to 2pm
Closed bank holidays

out of hours support

For out of hours service requests, please contact us via the out of hours support number detailed in your support contract, if your plan includes it.

Customer Feedback

We value all customer feedback and are committed to providing a comprehensive and timely response to all queries. We endeavour to reply to each customer personally within 10 days, regardless of the method in which the original contact is made with us.

At times we do receive exceptionally high volumes of customer communication and so in these instances, we ask for your patience and offer our assurance that we will respond to you as soon as we can.

How you can help us get back to you as quickly as possible

Please ensure that you provide full contact details, and should you have a preferred method for us to contact you, please state this in your initial correspondence.

Specifying the date of your support services or your visit to us, receipt or support booking reference will help us to look into your feedback as quickly as possible, and should your query be relating to items purchased here, receipts for these will also be necessary for us to investigate further. Being as comprehensive as you can in your initial communication will enable us to consider your feedback completely and provide a full response in the first instance.

How to find us