Our Website Terms and Conditions

welcome to our website

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Active Computers UK Limited relationship with you in relation to this website.

The term “Active Computers” or "ACUK" or “us” or “we” refers to the owner of the website whose registered office is Active Computers UK Limited, 1-4 The Granary, Trench Farm, Tilley Green, Wem, Shrewsbury, Shropshire, SY4 5PJ. Our company registration number is registered in England and Wales no. 08452698. The term “you” refers to the user or viewer of our website

the use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

helpline

The technical help you can expect from Active Computers depends upon the product you have purchased. If you have purchased components from our shop, then you should refer to the manufacturer’s own help and support services before contacting us. Computer systems built by us are fully supported by Active Computers and we offer full technical support on a normal charge rate number (01939 550040) from Mon-Fri 9am-5pm.

returns and refunds

If you wish to return any goods you have purchased from us, in order to give you a full refund we require all of the original packaging and contents undamaged. Without these an additional charge may apply. If the reason for return is not fault related, then you may be charged a restocking fee. Software, Printer Ink or Printer toners may only be returned and refunded if it is unopened and unused. A full copy of our sales and return policies can be viewed by clicking here. BEFORE RETURNING ANY GOODS YOU MUST FILL OUT A RETURNS FORM. Please contact us for a copy if required.

warranties

All components are covered by a full manufacturer’s warranty for a minimum of one year. Many manufacturers will offer a longer warranty at their discretion. Active Computers PC’s have warranties specified on their details and quotations. On-site warranties are only valid for UK mainland.

complaints procedure

If you wish to make a complaint, please first send all the relevant details to us in an email cs [@] activecomp.co.uk or by letter. You must ensure that you quote any order or reference numbers given to you along with your name and details how we can contact you. Any complaints will be dealt with swiftly and efficiently.

handling complaints

We will acknowledge your complaint within 5 business days and will work to resolve your dispute swiftly. We will keep you fully informed at all stages. Active Computers will deal with any complaints fairly, confidentially, and effectively. We strive to enhance our performance as the result of any problems our customer’s encounter, to ensure they do not occur again.