Legal / Acceptable usage policy

Applies to: Connect Hosting, Build my Website, VPS, Shared Hosting

Last update: 5 March, 2020


This Acceptable usage policy applies to all users of our web hosting products.

Use of services

You understand and agree that you must not use the services in a manner which infringes any law or regulation.

This includes using the services to post, link or distribute any content which infringes intellectual property rights, causes undue distress, incites hate or violence, is knowingly false or misleading.

You must not use the service to create, transmit or distribute any unsolicited or unauthorised advertising, marketing or promotional material or other form of solicitation (spam).

Removal of content

You are responsible for the content hosted under your account. It is your responsibility to ensure you have correct rights to any material. If we receive notice that content on your site breaches a third party’s copyright we will remove it from the platform without backup.

Restricted content

We will not host certain types of content. See the list of restricted content below.

  • Content which promotes violence.
  • Content which is sexually explicit.
  • Content which promotes discrimination based on race, gender, ethnicity, sex, religion, nationality, disability or any other protected characteristic.
  • Content which is fraudulent or is likely to deceive.
  • Content which causes distress or is likely to offend.

Shared Hosting considerations

Do not use your hosting package in a manner which will severely impact other uses. This includes running scripts and utilities which cause high CPU time or memory usage for sustained periods. If you continue to do so, we reserve the right to suspend or terminate your account.

Bulk email

Do not use your hosting package to send excessive amounts of email. Accounts which do so will be suspended or terminated.

IP Addresses

You agree that any static IP address provided for your hosting package are on a rental basis.

Suspension and Termination

We reserve the right to suspend or terminate your service should any conditions in this policy be breached.

Billing and Payments

By ordering the services, you agree to pay the advised setup and monthly fees on or before the due date (usually 25th of each month).

We will send you VAT invoices for any charges relating to your services. These invoices will be sent via email to the address provided on your order form.

If you do not make payment for your services, they may be suspended or terminated after 30-days. You will be provided 30-day’s notice in writing and via e-mail.

We will charge you interest at 4% above Barclays Bank PLC’s base rate for any invoices beyond due date.