Expert, Professional Computer & Laptop Repair
& ICT Technology Service Provider
Active Computers promotes '100% customer focus', and will work in partnership with its customers to achieve reliable, efficient and value for money I.C.T, while maintaining personal and flexible support.
Over the years, we have developed a simple, effective and reliable means of communication between technicians and our customers. Such communication is vital as, more often than not, employees will be busy during visits and of course will not be on hand to discuss issues and solutions. In this way we can "Keep I.T. Simple".
Our support services are available to both home and business alike, with our computer and laptop repair, help and advise service being the core of our business. We have built a strong customer base across Shropshire, with easy access to Cheshire, Wales and the Midlands.
Computer & Laptop Support & Repair Specialists
We offer a collect and repair support service
To help as many customers as possible, we provide both on-site and collect & repair services. Fully insured with no extra charge for collection within our local area.
2nd best does not work for us!
we have an impressive 99.6% customer retention over the 10 years!... and here's why
#1 We’ll treat you as an individual
Learning about each other is a crucial part of every relationship, so why should it be different in business? We’ll take the time to understand what makes you tick, where you’ve been and where you’re going so that you can do business with us in the way that best suits you. We don’t have a ‘one size fits all’ approach, so we’ll treat you and your business like the individuals that you are.
#2 Putting service to you first
For too long service providers have failed to put customer service first but at Active Computers we work to right that wrong. We understand that service quality and confidence in a supplier go hand-in-hand so if they’re not working properly, you won’t be happy. So we hold our suppliers to account. Our regular meetings with suppliers give them the intelligence they need to actively manage their performance to ensure that the high standards we set on your behalf are maintained.
#3 We hold ourselves to account...
...so you don’t have to. Leading by example is an important part of our business culture, so this means we’re just as critical of ourselves as we are of our suppliers. We constantly aim for better so we continually monitor our own performance and if we find room for improvement, we’ll do the work we need to.
Peace of mind with our repair warranties!
We guarantee our work, parts and labour.